Customer service has always been a top priority at BamVapor.com. You may return defective items within 30 days of the "received by date" as indicated by your tracking information. Our policy covers any manufacturer defective items, dead on arrival items and items that do not appear as listed on our website.
Items damaged improper care or misuse are not covered by our company policy. If you received items that you do not know how to use, please feel free to contact us for proper care instructions on your items that were purchased through BamVapor.com. We are always happy to assist our valued customers.
For sanitary reasons, and the overall safety of our customers and staff, we DO NOT accept returns of: atomizers (coils), clearomizers (tanks), cartomizers, bottled liquid, drip tips, batteries, cotton and wire.
Please note that return shipping is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received wrong item(s). Should you receive the wrong item(s) or an item is DOA, a return label will be provided. Please return the merchandise within 15 days from the shipped date to our Returns address after contacting us.
Upon receipt of your return, our Returns Department will inspect and test the merchandise that was purchased from us. If found defective, we will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the product is available. If the product is not available, you will receive a refund to the original form of payment that was used to make your online purchase. If during testing of your merchandise, it is determined that it is fully functional, we reserve the right to return the merchandise or issue a store credit.
Returns must include all items that come with your item, this goes for starter kits and items that come as sets. We also need the packaging that your item came in.
All returns are subject to case by case exceptions. Please contact us if you are having a problem with your items and we will do our best to help you.
How to return to BamVapor.com:
Securely pack your merchandise in a box or envelope of your choice (you may also use the original package if possible). Please include your name, contact information, and the order number of your purchase.
Mail your online returns to the following address: We recommend using a carrier service that provides tracking.
BAM Vapor LLC
807 Center Ave.
Brownwood, TX 76801
Please allow 7 business days from the return shipped date for your account to be credited, and 2-3 business days for the credit to appear on your statement.